Your Company

Terms and Conditions

Please read these terms carefully before using our services

Compass Freight JA

Effective Date: 10/02/2026

1. Acceptance of Terms

By using any service provided by Compass Freight JA, the customer agrees to be bound by these Terms and Conditions. By proceeding with our services, the customer confirms that they have read, understood, and accepted these Terms in full. Continued use of our services constitutes ongoing acceptance.

2. Scope of Services

Compass Freight JA provides courier and logistics services, including but not limited to:

  • Shipping services from the USA to Jamaica

  • Air and/or sea freight shipping where available

  • Online shopping assistance and purchasing support

  • Package handling and warehouse processing

  • Pickup services in Santa Cruz

  • Delivery via Knutsford Express for islandwide distribution

  • Customer loyalty rewards and referral incentive programs

Compass Freight JA reserves the right to modify, suspend, or discontinue any service at its discretion without prior notice.

3. Shipping Schedule

Shipping schedules are estimates only and may vary due to airline schedules, customs clearance, weather conditions, inspections, or other unforeseen circumstances beyond our control.

4. Service Areas

Compass Freight JA offers:

  • Package pickup in Santa Cruz

  • Islandwide delivery via Knutsford Express courier services

Additional delivery options may be arranged at the customer’s expense.

5. Responsibility, Risk & Liability

All shipments are transported at the customer’s risk.

Compass Freight JA assumes limited liability for loss, damage, delays, or shipment errors.

Responsibility begins once packages are received by our warehouse or representatives and ends when packages are:

  • Delivered to the customer

  • Transferred to Knutsford Express or another delivery partner

  • Handed over to customs or airline/shipping carriers

We are not responsible for:

  • Vendor or retailer mistakes

  • Incorrect shipping details provided by customers

  • Packages lost before reaching our facility

  • Third-party delivery delays or damages

6. Packaging & Fragile Items

Compass Freight JA is not responsible for damage caused by insufficient packaging from vendors or senders.

Fragile items such as electronics, glass, liquids, cosmetics, and breakables are shipped entirely at the customer’s risk.

7. Prohibited & Restricted Items

Customers must ensure all items comply with Jamaican and international shipping regulations.

Prohibited items include but are not limited to:

  • Illegal substances or drugs

  • Firearms, ammunition, or weapons

  • Hazardous or explosive materials

  • Counterfeit goods

  • Perishable items

  • Live animals

  • Cash or negotiable instruments

Any prohibited shipment may be confiscated without refund, and Compass Freight JA assumes no liability.

8. Customs Duties & Fees

Customers are fully responsible for customs duties, taxes, and government-related charges.

Compass Freight JA is not responsible for customs delays, inspections, seizures, or additional fees imposed by authorities.

9. Online Shopping Assistance

For customers using online shopping assistance:

  • Full payment must be made in advance

  • Customers must confirm item details before purchase

  • Payments are generally non-refundable once processing begins

  • Compass Freight JA is not responsible for vendor errors, delays, incorrect items, or sizing issues

Refunds or exchanges remain strictly between the customer and the retailer.

10. Referral Rewards Program

Compass Freight JA offers a referral incentive:

  • The referrer receives $100 credit

  • The referred customer also receives $100 credit

  • Rewards activate once the referred customer spends at least $2,950 in shipping services

  • Rewards are issued as shipping credit unless otherwise stated

  • Rewards are non-transferable and not redeemable for cash

Compass Freight JA reserves the right to modify or discontinue this program at any time.

11. Loyalty Points System

Customers earn loyalty points based on spending:

  • 1 point earned per $1 spent

  • 100 points = $3 shipping credit

Points:

  • Can only be redeemed toward shipping services

  • Cannot be exchanged for cash

  • May expire or be adjusted at company discretion

12. Payments

Accepted payment methods may include:

  • Cash

  • Bank transfer

  • Online payment options where available

All payments must be completed before package release or shipment processing. Payments are generally non-refundable once services begin.

13. Claims & Complaints

All claims must be submitted in writing within 72 hours of package receipt or arrival notification.

Supporting documentation may include:

  • Invoice copies

  • Photos of damage

  • Shipment details

WhatsApp messages alone do not constitute formal claims.

14. Storage & Uncollected Packages

Packages not collected within a reasonable timeframe may incur storage fees.

Uncollected packages may eventually be disposed of, donated, or auctioned to recover costs. Customers remain responsible for outstanding balances.

15. Amendments

Compass Freight JA reserves the right to update or amend these Terms and Conditions at any time. Changes take effect immediately upon posting.

16. Entire Agreement

These Terms and Conditions constitute the entire agreement between Compass Freight JA and the customer and supersede all prior communications or agreements.

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